TERMS & CONDITIONS OF SALE
Security Guarantee
Our customers always have plenty of time to evaluate their purchases at LasotaEnergy.com. There is a 14 day return policy. However, the product must not have been put into use or the packaging broken. The customer pays the return postage, likewise the customer bears the responsibility for the item / product if it disappears or is damaged during the return journey to us. We therefore always recommend that our customers return goods / products with track & trace number with DHL, UPS or GLS.
Our customers should be aware that we do not receive returns shipped to the parcel shop.
Unused goods and goods in intact packaging are returned and the product’s price is refunded.
Prices
All prices incl. 20% VAT. Rates and handling fees are usually valid until the next calendar year of the following year. However, reservations are made for any price changes that are beyond our control (price increases, new price and tax laws, postage / transport increases, cost increases, etc.), and against printing errors.
Complaint
In the event of a complaint, the buyer incurs the cost of the return shipment to Lasota Energy Ltd., sent to Lasota Energy Ltd., 22 Friars Street, Sudbury, Suffolk CO10 2AA, United Kingdom (It is not possible to make use of a parcel shop) Lasota Energy Ltd. will bear the cost of sending new products.
Black Friday and other discounts
All offers and discounts apply only as long as stocks last and only during the time the offer runs.
Delivery time
Delivery time is usually 7 business days.
Delivery and costs
We cooperate with DHL, UPS and GLS and it will be those three providers that our customers can choose from. Every order above 120 USD, is free of shipping.
The current prices are stated in the payment process.
Shipping costs
The amount of the order is not deducted from the customer’s account until the item has been shipped from our warehouse. All bank details are encrypted by our payment service provider (STRIPE).
Receipt
The receipt is the last step in the purchasing process, and we recommend that our customers print it immediately after the purchase. The customer will also receive an order receipt after ordering. Upon shipment, an invoice will be sent, which must be presented in case of any exchange, or complaint. The invoice is also the customer’s proof of the warranty right – if the accident should be out.
Consumer Contracts Act
Our customers’ ordering – and purchases at LasotaEnergy.com are subject to ordinary law by country.
Customer service
Send an email to: contact@lasotaenergy.com
Customer service questions sent by email will be answered as far as possible, within 24 hours.
PERSONAL DATA
In general
Personal information is any kind of information that can be attributed to you to some extent. When you use our website we collect and process a number of such information. This happens, for example by ordinary access to content, if you sign up for our newsletter, participate in competitions or surveys, register you as a user or subscriber, other use of services or make purchases via the website.
We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent you explicitly consent to this and enter the information yourself, you will also be treated: Name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of login or when purchasing.
Security
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, disclosed, lost, impaired or misunderstood, misused or otherwise violated by law.
Purpose
The information is used to identify yourself as a user and show you the ads that will be most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as to send a newsletter. In addition, we use the information to optimize our services and content.
Storage period
The information is stored for the time allowed by law and we delete it when it is no longer required. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.
Insight and complaints
You have the right to know what personal information we are processing about you. You can also object at any time that information is used. You may also revoke your consent to the processing of your information. If the information processed about you is incorrect, you have the right to be corrected or deleted.